Terms & Warranty
NOTICE: These General Terms and Conditions of Sale are those of LFTM, Inc dba Top Dawg Modular Service a remanufacturer of Herman Miller
and Haworth Office Systems and an independent after-market supplier of office furniture. Any reference to brands, colors or like designators or
original equipment manufacturers (“O.E.M’S) is for the limited purpose of informing of the intended use of our products, and are not to express or
TERMS: 50% down, 50% upon delivery (This does not include ADDITIONAL product or labor added or changed during or after project). 50% Down
is required to schedule project(generally), unless waived by LFTM, either verbally or written, in which case 100% of invoice is DUE UPON
DELIVERY. LFTM, Inc. dba Top Dawg Modular Service, a registered contractor with the State of California Contractors License Board, License #
00939693, shall maintain ownership of all product, installed or not installed until paid 100% by client / Customer / end user and may be retrieved
while accompanied by a state, county or city official after 90 days past due.
DEDUCTIONS: No deductions allowed from invoices for any reason without authorization. 10% maybe withheld for punch list items upon approval.
LEAD TIMES: LFTM, Inc. will use its best efforts to obtain delivery within quoted lead times. However, LFTM, Inc. cannot be held responsible for
delays created by our vendors, inclement weather, natural or manmade disasters. Top Dawg reserves the right to substitute fabrics, laminates and
ORDER CHANGES/CANCELLATIONS: Any changes to orders must be submitted in writing to LFTM, Inc. for pre-approval. Standard
cancellation/restocking fee for returned or canceled orders is 40% within 3 days for both used and refurbished (if no finish material has been
ordered). However, all non-stock items, including specialty painted items cannot be canceled. Any changes to LABOR from standard to STAIR
CARRY, WEEKENDS or BEFORE/AFTER HOURS will be billed appropriately at special rates (if not included in original estimate). Standard labor is
TRANSIT DAMAGE: Please inspect all merchandise immediately upon receipt. If merchandise is, or appears damaged, do not unpack. Call carrier
for inspection. Notification of concealed damage must be made to the freight company delivering the goods. Title to the goods and risk of loss pass
to the buyer once LFTM, Inc. or its vendor delivers its goods to the carrier.
REDELIVERY OF FREIGHT: When re-delivery of merchandise is required because the customer is unable to accept the merchandise and no
notification of this fact was given to LFTM, Inc., the actual cost for freight, re-handling and warehousing, plus a 20% surcharge, will be billed to the
customer. This includes cancellation of Will Calls to vendors for clients/end users due to product not being readily available for pick-up.
PRODUCT DESIGN: LFTM, Inc. reserves the right to change design and construction and discontinue products without prior notice. All dimensions
ELECTRICAL: LFTM, Inc. is responsible ONLY for connecting electrical components WITHIN the furniture system. End user/client must provide
certified electrical contractor for any HARDWIRING to building. Electrical contractor must be present during furniture installation to ensure that
correct number of circuits is installed. Opening of panel raceway by any person other than an LFTM employee may void electrical warranty.
WARRANTIES: Panel systems (includes panels and work surface) 3 years
Components (includes overhead storage and pedestals,
Keyboard Tray, pencil drawer) 2 years
Textiles 3 years
Electrical (includes duplexes and task lights) 1 year
Above warranty periods covers remanufactured and new product only.
KEYS: For New and Remanufactured product, LFTM, Inc. provides keys for all lockable components. LFTM Inc. DOES NOT provide keys for used
“AS IS” product that did not come with keys. Keys may be purchased for an additional $12.00 per key.
INSURANCE CERTIFICATES: Customer must provide to LFTM, Inc. a REQUIREMENT SHEET and Insurance Certificate SAMPLE. LFTM Inc.
requires a minimum one week notice to provide Insurance Certificates. Insurance Certificates are no charge for the Certificate Holder. If LFTM is not
granted access to building because customer failed to request Insurance Certificates, customer will be billed appropriately for man hours and trip out
WARRANTY INFORMATION AS APPLIED TO PRE-OWNED/USED PRODUCT: LFTM offers all used furniture in AS-IS condition. LFTM ensures
every effort is made to provide pre-owned product in a reasonable condition. Reasonable condition is defined as: Fabrics are free from rips and tears
with exceptions given to normal wear and tear (includes fading). Laminates are free from deep gouges and chips exceeding 3/8” in length/diameter,
but are not free from light scratches and blemishes (which should not be visible from 4 feet distance). Painted surfaces are free from
abnormal/excessive scratches and dents with exceptions given to normal wear and tear. Any warranty extended for used, as-is parts refers only to
This warranty is made by LFTM, Inc. only to purchaser acquiring the product directly from LFTM, Inc. or its authorized dealers. LFTM, Inc.’s
obligation and the purchaser’s remedy pursuant to this warranty are limited to repair or replacement, at LFTM, Inc.’s option, of parts which prove,
under normal use, to be defective within the period stated. This remedy is expressly agreed to be exclusive as a condition of such replacement. No
person, firm, or corporation is authorized to assume for LFTM, Inc. any other liability in connection with LFTM, Inc. products.
THERE ARE NO OTHER WARRANTIES EXCEPT AS EXPRESSLY SET FORTH ABOVE EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
LFTM, INC. LIABILITY WITH RESPECT TO IT’S PRODUCTS SHALL NOT EXCEED THAT EXPRESSLY SET FORTH
ABOVE, IRRESPECTIVE OF THE THEORY UPON WHICH ANY CLAIM MIGHT BE BASED INCLUDING BREACH OF
CONTRACT WARRANTY, NEGLIGENCE, OR STRICT LIABILITY ON TORT UNDER NO CIRCUMSTANCES SHALL
LFTM, INC. BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
This warranty does not apply to damages resulting from shipment, storage, accident, alteration, misuse, assembly or installation by customer and/or
end user. All claims under this warranty must be made in writing prior to the repair or replacement of the products.
On accounts referred for collections, customer agrees to pay reasonable collection fees and/or attorney fees and court cost. Any
from disputes, customer agrees to have case heard within the jurisdiction of Alameda County, California.